I haven't had my service done yet, but I called right before the close of business as it was urgent and they were super friendly and helpful. The owner was out but the receptionist took notes and he called me as soon as he arrived in the morning (even before their open business hours). He got to me the same day despite being super busy, and was incredibly helpful and friendly. I know everyone has termite and pest issues but it didn't stop me from feeling embarrassed. Rodney was very reassuring and I know my home will be taken care of. They're very busy but were able to get me an appointment relatively soon. I'd definitely recommend their services. Phenomenal customer service and good pricing. There's a reason they've been in business so long.